State of the Mac address……………………………

When I last updated you on the status of my iMac I was waiting for an “engineer” at Apple to review the data collected from the logging application they sent me (cool concept I think). Once they have determined if it was indeed a hardware issue (making this the 3rd one in 6 months) they would issue a replacement iMac. I spoke with my customer relations contact (she was very nice and understanding during the whole ordeal..props to Apple), and then to her manager (someone even higher up..corporate customer relations). The “upper management” member had been shadowing the whole thing making sure due diligence was being done (another round of kudos to Apple). She was the one who made the final call on issuing a replacement.
My replacement will be the latest version of the iMac (new in a sealed box). Mine was I think 2.4Ghz with a front side bus running at 667mhz. The new one is a little step up. 2.8Ghz with a 800mhz front side bus. New keyboard, new Mighty(or not so)Mouse. But I have to wait for a call today from Apple sales to verify my shipping info and to make sure that I get the right iMac. Once they have that I’ll receive an email from FedEx that has my shipping label in it. I can then box up my old iMac, attach the prepaid FedEx labels and have them pick it up. Once FedEx scans the return package Apple with ship the replacement via FedEx’s Expedite service (which according to their website is a same day delivery). I don’t believe I’ll get the replacement same day though to be honest, especially with the Holiday coming up. I expect to be shipping mine back on Monday, and hopefully getting the new one on Wednesday, Friday at the latest….OK, lemme change that a bit. Depending on what day it ships out I could potentially get it on Thanksgiving. I guess fedEx’s Expedite service runs on ALL days…all 365 of them. Cool.


I’ll update about this whole thing one more time…and it’ll be from my NEW iMac.

Peace out.