The saga of the iMac………………………………………

Be forewarned! This post will probably drag on for a while. So if you don’t mind me wasting about ten minutes of your life…..read on.


I purchased a brand new shiny iMac in the last week of May. 24” 4GB of RAM..a real beauty!


Within about a month and a half it started to get kinda buggy. By buggy I mean it would feeze up when I was playing World of Warcraft (I also thought it smelled hot..too hot). I knew it had plenty of horsepower to be playing that game but I put up with it for about 4 days while I did some troubleshooting. Being relatively new to Macs (I’d owned a Mac Mini for about a year prior to the iMac but didn’t use it regularly) I just did what was recommended on the forums. I finally broke down and called Apple. They had me do the same things over again and decided I needed to take it to a service center.
So I called the local Apple service center in Lansing Capitol Macintosh (great people btw! http://www.capmac.net ) They got it in house and diagnosed it as a bad hard drive. It was replaced and all was well. Ok, all wasn’t well. Within about another month it started to exhibit the same issues as before, hot smell, freezing until finally it wouldn’t boot up. Called Apple, they said take it in, I said this is getting ridiculous, they agreed. Capitol Mac got it, diagnosed bad hard drive, got new hard drive installed and ran into troubles doing the OS install. They called me and said they were going to have to replace the logicboard! They got the logicboard in and everything installed fine. My machine was back home and running like a champ.
Cut to this past weekend. It’s now been about an month and a half since the last repair and my iMac is now messed up AGAIN!
I started having issues when I would wake the display from sleeping. It would take anywhere from 2-4 minutes for the machine to become responsive. I spent two hours on the phone with Apple last night and told them I have zero confidence in this machine now. I asked for them to replace it as I think I got a “bad Apple”. They sent me a diagnostic program that logs all activity and generates a report for them to analyze. I was told by a senior product specialist that once they look at this report they will make the call on whether or not they will replace my iMac. I was under the impression from talking with this rep. that they were very likely to replace it. For God’s sake I hope so! If they do I will no longer have any lingering doubts in my mind about who Apple is and what they think of their customers. But as of right now I am a pretty bummed fanboy.


Wish me luck as I should be hearing from them this afternoon.