How to handle bad service.............

I would like this message to be passed on to the manager of your facility. I WILL follow up with a phone call to the Better Business Bureau if I get no response within 3 business days.

My wife brought her Volvo S60 in for an oil change and to have a message regarding a "bulb failure position" checked again. She PAID the first time to have this repaired and within 3 days the message re-appeared. She was told today that she would have to PAY AGAIN to have it taken care of. This is simply unacceptable. Do you not stand behind your work? Or do you not know HOW to fix the problem? She also asked if the technician could look at her passenger side door because when it is cold out the passenger side lock will click non stop until the interior of the car has warmed up. When her oil change was done NO ONE informed her that the door was inspected and they HAD to have observed the issue because it was happening when she brought the car in. Was she ignored because she is a woman? Do you NOT value our patronage? I am deeply upset with the service she has received thus far at your establishment and want to know what YOU plan to do to rectify this.

Jamie MacDonald